Barclays customers get 24 hour video chat assistance

barclays bank

If you want to be able to speak direct to your bank via video chat you best head over to Barclays. The bank has announced that it is launching a face to face video chat service for account holders. Initially the service, which launches on December 8th will only be available to Premier account holders, but will be rolled out to all users in 2015.

The service, which is the first of its kind in the UK could be a double edged sword. While it will make the ability for account holders to talk to someone from their own home rather than have to go into their branch is a real bonus as the bank looks to reduce reliance on its brick and mortar branches. The question is though, what happens if this is really successful? Could this contribute to less bank branches being available in the long run as the banks try to save money?

The 24 hour service will mean that staff will have to be extra vigilant as they adjust to dealing with customers visually as well as vocally over what would normally be a telephone conversation to a call centre. Continue reading

Banks Change Returned Direct Debit Charge Process

Some of the UK’s largest banks have made changes to the way that they charge people for their returned direct debits, in a move that could save customers as much as £200million every year in unnecessary charges.

Until they made the changes the banks, that include Barclays, The Co-operative, HSBC, Nationwide, RBS and Santander would process direct payments in the early hours of the morning, and if the funds weren’t present issue a charge and return the direct debit as unpaid. This can be extremely unfair and frustrating for customers that have money paid into the account that clears hours later. For payments for things such as loans and insurance customers can often end up being charged twice; once by the bank and once by the vendor.

Now the banks will re-attempt to take payment later in the day, just in case funds have cleared into the account since the initial request during the early hours. This could also give customers a chance to nip into their local bank branch to deposit more cash to ensure that the payments are made on time. Even this could save people a lot of money. Continue reading